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Important communication and manufacturing update - January 2013
SHIPMENT STATUS: 
With inquires regarding a shipping status please contact our shipping department directly at This e-mail address is being protected from spambots. You need JavaScript enabled to view it Please put your order number in the subject line. Email is our most effective form of communication.

COMMUNICATION UPDATE:
We recognize the importance on improving our communications and as such recently hired a Shipping Coordinator. In order for us to properly update you on shipments and order status if back orders occur, email us your updated information at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

MANUFACTURING UPDATE:
Wood swinging screens and wood stationary screens: We have made a manufacturing change in the plant and we will now use laminated wood product vs. finger joint or clear stock. This change is due to warranty issues with bowing and warping on those items, you or your client won’t see this change on any Norcoat product. However, on the natural or stained interior unit’s the lamination will be visible when swinging screens are opened or the wood stationary screen is removed. We felt that the benefits of this change far outweighs the inconvenience. For inquires about this change please contact your sales consultant.

UPDATED EMAIL ADDRESSES:
Your regular dealing can be handled by your dedicated Sales Consultants, and/or Architectural Representative that you currently work with. To ensure we are servicing all of your needs, we have increased our sales force by adding a new sales consultant named Angela Diallo.

For support beyond your dedicated Sales Consultant you may contact our Senior Sales Consultant, Janice Landry: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

National Sales Canada: Raymond Ouellette This e-mail address is being protected from spambots. You need JavaScript enabled to view it
National Sales Unites States: Jim Treacy This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Service Manager: Kevin Young This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Shipping: This e-mail address is being protected from spambots. You need JavaScript enabled to view it